Gorgias Reviews
Gorgias has an overall rating of 4.5 based on 49 reviews. Customer feedback on Gorgias is mixed: Gorgias reviewers highlight positive aspects like excellent customer support, user-friendly interface, seamless integration with e-commerce platforms and powerful automation features, which strongly appeal to e-commerce businesses, customer support teams, and online retailers. However, Gorgias is often criticized for its limited customization options, occasional performance issues, higher pricing compared to competitors and steep learning curve for new users.
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How would you rate Gorgias?
All Gorgias Reviews (49)
chaunistyyaws
November 21, 2022
"User-Friendly and Superior to Zendesk"
Gorgias is super simple to set up and use. Your customers will get a much nicer-looking email compared to other helpdesk solutions (which often send out emails packed with messy and confusing code). My crew found switching from Zendesk to be a breeze. I really appreciate the support team at Gorgias; they’re always quick to provide thorough and helpful advice. The platform is solid, and we haven't run into any significant outages or problems. Adding new channels has been a piece of cake and totally stress-free since we started using it a year ago.
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smallgoose465
November 21, 2022
"Easy to use - better than Zendesk"
Gorgias is a very easy tool to use and set up. Your customers will receive a much cleaner looking email than other helpdesk tools (that send emails containing loads of ugly and confusing code). My team found the transition from Zendesk to be very easy.
I feel very supported by the knowledgeable support team at Gorgias who always respond with prompt, detailed advice.
The tool is robust, we haven't experienced any major outages or issues.
Connecting new channels has been extremely easy and stress-free since we implemented 12 months ago.
I feel very supported by the knowledgeable support team at Gorgias who always respond with prompt, detailed advice.
The tool is robust, we haven't experienced any major outages or issues.
Connecting new channels has been extremely easy and stress-free since we implemented 12 months ago.
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KatrinaPerkins
November 18, 2022
"Questions? No problem!"
Whenever I’ve got a question, I get a response super quick, and you really simplify the steps we need to take. The representatives are consistently friendly and ready to assist!
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goldenlion439
November 18, 2022
"Every time I have a question"
Every time I have a question, I receive the answer right away and you make it very easy and clear to understand the steps we have to follow. All reps are always very nice and helpful!
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orangezebra760
November 08, 2022
"AWFUL CUSTOMER SERVICE EXPERIENCE"
THE SUPPORT SERVICES ARE JUST PATHETIC. They expect you to reach out via email, but there's a ton of delay. Forget about phone support or live chat! I was told that AGENT MARIA would keep in touch through emails to clarify the problem. Honestly, we don’t have the time to jot down every single detail from those emails just to explain things.
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tinyfrog272
November 08, 2022
"PATHETIC SUPPERT SEVICES SACH They…"
PATHETIC SUPPORT SEVICES SACH They would want to contact by email. AND THERE IS A LOT OF DELAY, NO PHONE SUPPORT, AND NO LIVE CHAT SUPPORT. AGENT MARIA IS SUPPOSED TO KEEP EMAILING ME TO EXPLAIN THE ISSUE IN THE EMAILS. WE DO NOT HAVE TIME TO WRITE DOWN THE ENTIRE EMAILS IN ORDER TO EXPLAIN THEM.
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Sandra.Sutton
November 07, 2022
"Exceptional Service"
They really went the extra mile to resolve the problem and even shared some screenshots!
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organicostrich321
November 07, 2022
"Above and Beyond"
Went above and beyond to fix the issue and provide screenshots!
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marcinpinski
November 05, 2022
"Big thanks to Emilija at Gorgias Support!"
I hit a snag that really had me puzzled since it only impacted 2 out of my 6 stores. Emilija not only sorted out the problems but also took the time to send me videos showing how she did it. Now I know what to keep an eye on in the future. Really appreciate it!
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Jackson.Gregory
November 05, 2022
"Thank you Emilija from Gorgias Support!!"
I ran into an issue that stumped me as it only effected 2 of my 6 stores and Emilija was able to not only fix the issues but she was also kind enough to send videos of how she did it so I know exactly what to look for moving forward. Thank you so much!
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MaxineByrd
October 24, 2022
"Awesome software"
Fantastic company, has transformed how we manage our community!
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redleopard497
October 20, 2022
"Great customer service."
Great customer service.
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whitetiger782
October 08, 2022
"Using the Bigcommerce Integration with Gorgias"
I've set up and am currently utilizing the Bigcommerce integration alongside Gorgias, and it functions quite smoothly. Whenever we've encountered any problems, their support team has been super helpful and resolved everything in no time.
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goldengoose118
October 08, 2022
"Installed and using the Bigcommerce…"
Installed and using the Bigcommerce integration with Gorgias - works really well.
Of the issues we have had, they have been incredibly supportive and fixed everything in really short time frames.
Of the issues we have had, they have been incredibly supportive and fixed everything in really short time frames.
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angryrabbit236
September 24, 2022
"Appreciative of the help team"
The help team is consistently quick to tackle my issues and effective in offering solutions, just like they always manage to do. Big thanks for delivering such a fantastic customer experience.
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